Getting Real – Time Relevant Info On The Phone
Best Practice
The company “Expect Labs” develops software modules that analyse the spoken words in telephone calls or video chats and automatically provide the users with relevant information in real time.
Complex mathematical algorithms based on voice recognition and semantic analysis recognise the contexts and decide which additional information would be relevant for the users to have.
Developers can implement this into their software so that brokers, for example, can get useful, real-time information about the companies they discuss on the phone.
Source: expectlabs.com
Initiator: Expect Labs Inc., USA
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